FAQ
SHIPPING
1. How long will my order take?
Personalised orders are shipped within 7-8 working days after the approval of digital artwork. Shipping time may vary as per the delivery location.You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24 hours for the status of the shipment to correctly display at the tracking link.
2. What should I do if I have received only a part ofmy order?
We make sure that all the products are sent to you in one package. Please mail at support@pbandj.co.in with the details of missing product along with your order details within 48 hours of receiving your order. We shall check and get back to you with the details.
3. Do you ship globally?
Yes we do ship out globally, to get more details/place an order kindly write to us at support@pbandj.co.in or reach us on +91-9867336830 (WhatsApp Message Only/No Calls)
RETURN/ REFUND / REPLACEMENT
1. I received a damaged product. What do I do?
- Please do not worry. Drop us a mail at support@pbandj.co.in with images of the damaged product in its original condition as received within 24 hours of the order being delivered. We will check and have the issue resolved/product replaced as soon as possible.
2. My tracking link shows 'delivered' but I have notreceived the package. What do I do?
In case you haven’t received your order, Please drop us a mail at xxxxxxxx within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service.
- Please note : We would not be able to investigate with the courier service if it is informed to us after 24 hrs.
CANCELLATION
1. How can i cancel my order?
Please mail us at support@pbandj.co.in for cancellation request with your order details.
2. When can I cancel my order?
- Orders can be cancelled only if it has not been processed/shipped from our warehouse.
- NO cancellation applicable for personalised/customised products once the order is placed.
3. Can I cancel my order once the product has beenshipped?
- Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
- Once shipped, we will not consider cancellation requests.
- If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
4. When do I get my refund for the cancelled order?
If the payment was by credit or debit card or net-banking, the money will be refunded to your credit or debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.
- Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.
